Managing your invoices, payments, and refunds with There is simple and transparent. This section explains how to access your billing details, configure payment methods, and request refunds.
Billing Details
You can easily access all billing-related information from the app. Here’s what you can manage:
View your current plan: See your active subscription and renewal date.
Manage payment methods: Add, remove, or update your payment information.
Edit billing information: Update the name, email, billing address, and tax ID (e.g., VAT number).
View invoice history: Access past invoices, download receipts, and review payment details.
To access billing details:
Go to your "organization" in the top-left corner.
Click the "settings icon."
Navigate to "Plans" and select "Manage Billing & Payments."
Payment Methods
There supports multiple secure payment options to accommodate users globally:
Credit cards: Accepted worldwide.
Apple Pay and Google Pay: Available for convenience.
ACH transfers: For users in the United States.
SEPA payments: For users in Europe.
Bank transfers: Available upon approval for larger organizations.
All payments are processed securely via Stripe.
Key Points:
Subscriptions are charged at the beginning of each billing cycle (monthly or annually).
For SEPA payments, you will receive an email notification when your account is debited.
For approved bank transfers or ACH payments, invoices are emailed on the first day of the billing cycle.
Unpaid Invoices
If an invoice is unpaid:
Your organization will automatically be moved to the Free Plan until payment is completed.
You’ll retain access to all existing notes and reports under the Free Plan, but premium features will be disabled.
To avoid interruptions, ensure your payment information is up-to-date and your payment method is valid.
Refund Policy
We aim to provide a fair and transparent refund process:
Eligibility for Refunds:
Monthly plans: You can request a full refund within 3 days of subscribing or renewing.
Annual plans: Refunds are available within 30 days of subscribing or renewing.
How to Request a Refund:
Contact us through the app or email support@there.do.
Provide your account details and the reason for the refund request.
Refunds are processed promptly and typically credited to the original payment method within 5–10 business days.
FAQ
How do I access my invoices and billing details?
To view your invoices and billing information:
Go to your "organization" in the top-left corner.
Click the "settings icon."
Navigate to "Plans" and select "Manage Billing & Payments."
Here, you can view your plan details, renewal dates, payment history, and download invoices or receipts.
What payment methods are accepted?
We accept the following payment methods:
Credit cards (globally accepted).
Apple Pay and Google Pay.
ACH transfers (for U.S. customers).
SEPA payments (for European customers).
Bank transfers (available upon approval).
All payments are securely processed via Stripe.
How do I request a refund?
To request a refund:
Contact us via the app or email support@there.do.
Provide your account details and explain the reason for your refund request.
Refunds are eligible if:For monthly plans, the request is made within 3 days of subscribing or renewing.
For annual plans, the request is made within 30 days of subscribing or renewing.
What happens if my invoice remains unpaid?
If an invoice is not paid:
Your organization will automatically switch to the Free Plan.
You will retain access to your notes and reports but lose access to premium features.
To restore full access, update your payment information and complete the outstanding payment.